Privacy Policy
Turning Pages Foundation (“we,” “us,” or “our”) is committed to protecting and respecting the personal data that we hold.
This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights.
It applies to personal data provided to us by individuals themselves or by others. We may use personal data provided to us for the purposes described in this privacy statement or as made clear before collecting personal data. Personal data is any information relating to an identified or identifiable living person.
When collecting and using personal data, our policy is to be transparent about why and how we process personal data. We process personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose are set out in the relevant sections below.
The personal data that is provided to us is provided either directly from the individual concerned or from a third party acting on behalf of an individual. Where we receive personal data that relates to an individual from a third party, we request that this third party inform the individual of the necessary information regarding the use of their data. Where necessary, reference may be made to this privacy statement. We are committed to being fully open and honest to you about why we collect and use your personal data.
We take the security of all the data we hold seriously. Staff are trained on data protection, confidentiality, and security.
We have a framework of policies and procedures which ensure we regularly review the appropriateness of the measures we have in place to keep the data we hold secure. All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
For the purposes of the General Data Protection Regulations (GDPR), the Data Controller is:
Turning Pages Foundation
Website: www.turningpagesfoundation.org
Email: hello@turningpagesfoundation.org
Phone: 07391 537390
Registered Charity No.: 1208049
Registered Company No.: CE036013
Data Protection Officer: Shaheen Zaman-Khan
1. Who we are
Turning Pages Foundation is a UK-based registered charity committed to advancing literacy and education to empower communities and individuals. Our vision is to foster a world where every individual has the opportunity to thrive through access to education and knowledge.
2. Your rights over your personal data
You have several rights regarding your personal data, including the right to be informed, access, withdraw consent, object, rectify, or request erasure. Full details of your rights and how to exercise them are included in the sections below.
To contact us regarding your rights or make a complaint, please email us at hello@turningpagesfoundation.org or call us at 07391 537390.
3. Privacy Statement for Our Supporters
When Do We Collect Your Personal Data?
We may collect your personal data in the following situations:
– When you make a donation to us.
– When you register for or attend one of our events, challenges, or programs.
– When you contact us via email, telephone, letter, or through our website.
– When you subscribe to our updates or newsletters.
– When you interact with us on social media platforms.
– When you participate in surveys or provide feedback.
– When you report a problem or provide feedback about our website.
Why Do We Collect and Use Your Personal Data?
We collect and use your data to:
– Process donations and Gift Aid declarations.
– Inform you about our activities, campaigns, and how you can support us.
– Respond to your queries, requests, or feedback.
– Personalize our communications and services to better meet your needs.
– Notify you about updates or changes to our services.
– Improve our website and user experience.
4. How Long Do We Keep Personal Data?
We retain personal data for as long as necessary for the purpose it was collected, such as fulfilling legal, financial, or regulatory obligations. If retention is no longer required, we will securely delete your information.
5. CCTV
Turning Pages Foundation may use CCTV on its premises for security and safety purposes. Authorized personnel will access footage only when necessary, and it will be retained in line with our data retention policies. Clear signage will indicate the presence of CCTV where applicable.
6. Cookies and Website Usage
Turning Pages Foundation may use CCTV on its premises for security and safety purposes. Authorized personnel will access footage only when necessary, and it will be retained in line with our data retention policies. Clear signage will indicate the presence of CCTV where applicable.
7. Changes to the Privacy Policy
We regularly review and update our Privacy Policy to reflect changes in law or our operations. Updates will be posted on our website, and significant changes will be communicated directly to our users where possible.
8. How to Make a Complaint
If you are unhappy with how we process your personal data or have privacy concerns, please contact us:
Email: hello@turningpagesfoundation.org
Phone: 07391 537390
If you are not satisfied with our response, you can escalate your concern to the UK Information Commissioner’s Office (ICO) via their website www.ico.org.uk.
